Tell customers about delays before they ask

A delayed parcel is rarely the problem. Finding out about it from an annoyed customer is.

Most delivery complaints are not about the delay itself. They are about hearing nothing while the parcel sits in a depot.

Sort by what needs attention

Trackhaven’s order list can be filtered to delayed orders in one click, so the orders that need a message are the first ones you see.

Keep the history

Every change of status is kept on the order’s timeline. When a customer does get in touch, the whole story is on one screen.